Loading... Please wait...
  • T: 01376 502 131

Returns Policy

Returns & Refunds

All our products come with a one-year guarantee. The guarantee covers faults found in the product on delivery. Defective or damaged goods can be returned and exchanged free of charge. Hanging or mounting costs will not be refunded when a product is returned, so please be sure to check the condition of your product before hanging or mounting.

On delivery please notify us within 48hrs of any damage of goods in transit.  Any other damage / defect needs to be notified to us within 14 days of receipt of the product.  Please contact tx Acoustic Panels to arrange a collection of the goods.  Refunds / replacements will be arranged once verification of the damage or defect has been confirmed.


Circumstances we cannot accept a return or cancellation of an order;

If a customer supplied image or non standard size frame has been specially ordered for you, we're unable to accept cancellations, unless within 24 hours of the order being placed. We'll make this clear when you place your order.


For returns and complaints, please e-mail our Customer Service team at sales@woodwoodgroup.com or phone 01376 502 131.


Return address:

Returns Department, 'tx Acoustic Panels', 8 Rosewood Business Park, Eastways, Witham Essex CM8 3AA

Please indicate clearly the area or part that has failed and ensure that the items are clean, dry condition, otherwise they may be returned to you without attention.

For 'tx Acoustic Panels' full terms and conditions see our terms page.