All our products come with a one-year guarantee. The guarantee covers faults found in the product on delivery. Defective or damaged goods can be returned and exchanged free of charge. Hanging or mounting costs will not be refunded when a product is returned, so please be sure to check the condition of your product before hanging or mounting.
On delivery please notify us within 48hrs of any damage of goods in transit. Any other damage / defect needs to be notified to us within 14 days of receipt of the product. Please contact TAW to arrange a collection of the goods. Refunds / replacements will be arranged once verification of the damage or defect has been confirmed.
Circumstances we cannot accept a return or cancellation of an order;
If a non standard size frame has been specially ordered for you, we're unable to accept cancellations, unless within 24 hours of the order being placed. We'll make this clear when you place your order.
Our satisfaction guarantee is reliant upon you accepting delivery of the goods, if you choose to send back your purchase the return postage will not be refunded. After the 14 days from delivery we assume that you are fully satisfied with the product and therefore it can not be returned.
For returns and complaints, please e-mail our Customer Service team at firstname.lastname@example.org or phone 01376 502 131.
Returns Department, 'Transform a Wall', 8 Rosewood Business Park, Eastways, Witham Essex CM8 3AA
Please indicate clearly the area or part that has failed and ensure that the items are clean, dry condition, otherwise they may be returned to you without attention.
For 'Transform a Wall' full terms and conditions see our terms page.